Job Function
Provide support and counseling in transcript translation and evaluation, course selection, and professional development pathways.

Specific Job Duties

• Ensure program quality and consistency.
• Model professional behavior supporting the Children’s Forum mission and vision.
• Participate in professional development to build competence.
• Maintain professional and courteous relationships with all clients.
• Maintain communication with key stakeholders and community partners.
• Review and process incoming documents from the Children’s Forum Portal.
• Provide technical assistance and support to Children’s Forum Portal users.
• Track and update information for assigned participants.
• Process and track documents for eligibility, payments, and reimbursements.
• Maintain accurate database records of expenses and activities.
• Communicate and counsel applicants and participants.
• Respond to requests for information.
• Generate notification letters and other necessary forms.
• Review records to monitor for accuracy.
• Assist participants and centers with required documents for all Workforce programs.
• Assist in outreach efforts that include, but are not limited to, presentations.
• Attend meetings, trainings, workshops, and conferences as assigned that are related to this position.

Knowledge, Skills, and Abilities

• Excellent communication skills both verbally and in writing.
• Must be able to work with varying socioeconomic backgrounds.
• Must be computer literate and proficient in data entry.
• Must be able to travel as needed.
• Must be organized and able to multitask.
• Must be able to lift up to 20 pounds.
• Tolerate the noise level in the work environment, which is usually moderate.

Education and Experience
Bachelor’s degree or higher in early childhood education, child development, or related field.